Terms of Use

OneRoze Terms of Use


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.


This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.oneroze.com website.


The domain name www.oneroze.com (hereinafter referred to as “Website”) is owned by Keerthi Creations Private Limited a company incorporated under the Companies Act, 1956 with its registered office at 8-2-120/86/1 4th floor, Keerthi Pride Towers, Road No 2, Banjara Hills, Hyderabad, Telangana India (hereinafter referred to as “OneRoze”).


Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Keerthi Creations Private Limited and these terms and conditions including the policies constitute Your binding obligations, with OneRoze.


For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. OneRoze allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean Keerthi Creations Private Limited.


When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.


ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by OneRoze Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.



Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the OneRoze website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. OneRoze reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to OneRoze’s notice or if it is discovered that you are under the age of 18 years.


Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.



When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.


Platform for Transaction and Communication

The Website is not a platform that Users utilize to meet and interact with one another for their transactions. OneRoze is not and cannot be a party to or control in any manner any transaction between the Website’s Users.



  1. OneRoze is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.


  1. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the OneRoze that You transact with.

Disclaimer: Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by OneRoze may be incorrectly reflected and in such an event OneRoze may cancel such your order(s).


  1. You release and indemnify OneRoze and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, OneRoze cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.




Membership on the Website is free for buyers. OneRoze does not charge any fee for browsing and buying on the Website. OneRoze reserves the right to change its Fee Policy from time to time. In particular, OneRoze may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event OneRoze reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Keerthi Creations Private Limited.


Use of the Website

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

  1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:

(a) belongs to another person and to which You does not have any right to;

(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

(c) is misleading in any way;

(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

(e) harasses or advocates harassment of another person;

(f) involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;

(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

(h) infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];

(i) promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;

(m) contains video, photographs, or images of another person (with a minor or an adult).

(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

(o) engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” products related to the Website. Throughout this Terms of Use, OneRoze’s prior written consent means a communication coming from OneRoze’s Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;

(p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;

(q) interferes with another USER’s use and enjoyment of the Website or any other individual’s User and enjoyment of similar services;

(r) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.

(s) harm minors in any way;

(t) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

(u) violates any law for the time being in force;

(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(w) impersonate another person;

(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

(z) shall not be false, inaccurate or misleading;

(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers;


  1. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.


  1. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.


  1. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.


  1. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms OneRoze, Frozen in Time, La Fleurir, Impressions, OneRoze.com, or otherwise engage in any conduct or action that might tarnish the image or reputation, of OneRoze on platform or otherwise tarnish or dilute any OneRoze ‘s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or OneRoze’s systems or networks, or any systems or networks connected to OneRoze.


  1. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.


  1. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.


  1. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of OneRoze and / or others.


  1. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and purchase. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.


  1. You shall not engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website. It shall be a violation of these Terms of Use to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

We reserve the right, but has no obligation, to monitor the materials posted on the Website. OneRoze shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect OneRoze views. In no event shall OneRoze assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.


  1. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.


  1. OneRoze shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).


Contents Posted on Site


1.1 Certain flower and plant products may be delivered in bud to ensure longer life.

1.2 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats).

1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

1.4 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.

1.5 Products are delivered two days after the order is placed unless other delivery date or service is selected.

1.6 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

1.7 We guarantee the freshness of your flowers for 3 days from the date of delivery/collection.


2.1 Prices listed within the OneRoze.com are valid for a maximum of 14 days of submitting your order.

2.2 Except where stated product prices exclude OneRoze.com delivery.

Orders / Payment

2.3 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate delivery address, together with those of the intended recipient and all necessary payment details.

3.2 We accept payment by all major credit and/or debit cards (Visa / Master Card).

3.3 By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the OneRoze.com site.

3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

3.5 We cannot accept orders from customers under the age of eighteen (18) years.


4.1 Except where stated, Standard Delivery is two days after the order is placed. This will be applicable within our delivery radius in Hyderabad & Banglore, but please note, that at certain times of the year these prices can vary. If you request delivery to remote areas which are not normally delivered to by OneRoze.com you will be advised of any additional charges as soon as possible upon receipt of your order.

4.2 Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions before you place your order. Please read the description of product completely before placing order.

4.3 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate landmarks of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – you will be advised of this at the time of placing your order.

4.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient. Hospitals, airports or ships – please contact the OneRoze.com Customer Contact Center.

4.6 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

4.7 Please note that where the carrier is unable to find someone to accept delivery, or make contact and re-arrange delivery, or If the recipient fails to make contact in good time, we reserve the right to charge for re-delivery to that or an alternative address..

4.8 Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day.

4.9 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.



5.1 If, for any reason, you wish to change or cancel your order you can do so, by emailing: support@oneroze.com or by calling & texting at (+91) 9000162000. Please cancel orders within 24 hours after you place your order for 90% refund. 30% cancellation fee will be applied after that.

5.2 OneRoze makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Oneroze will not cancel or change orders already in process at the florist, en-route or delivered.Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us on (+91) 9000162000. No change in delivery instructions will be entertained by OneRoze prior to 3 working hours of the time of delivery and acknowledged by our Customer support team (domestic).
5.2 With effect from 19 April 2016, any refund if initiated by OneRoze in its sole discretion, in respect of cancellation of order by the customer, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 3 (three) months from the date of issue, and would apply on the Website catalogue (www.oneroze.com). Gift Voucher can be used only once and will not be exchanged for anything other the products/services as specified therein. Once used, it expires automatically and no refund or return will be entertained in relation to the purchases/orders made with it.
5.3 A full refund will be processed by OneRoze in the event OneRoze determines that the cancellation of the order is due to OneRoze’s incapability of fulfilling the order. The refund would be processed within 2 -7 working days (Indian Banks Working Days) to the customer’s preferred bank account.
5.4 OneRoze will not entertain any complaint for perishable products like fresh flowers. after 48 hours from the time of delivery.

5.5 If user placed two or more identical orders by mistake, keep us informed. We will give a full refund for the duplicate order barring transaction fees, provided that the order has not been prepared or delivered.

5.6 If we find that the same order has been made twice, we will try to contact the customer and get that clarified. If the customer is not contactable, we will take the decision on your behalf and that will be final.

OneRoze Customer Contact Center

6.1 In the event that you are not satisfied with the OneRoze.com services, any complaints should be addressed in the first instance to: By email: support@oneroze.com or By Phone: (+91) 9000162000

6.2 Complaints policy: In the event of any complaint please contact us and we will do our best to resolve the situation.


7.1 Whilst we agree to use all reasonable endeavors to ensure that the https://www.oneroze.com/ site and/or the OneRoze OneRoze services are fully operational and error-free, we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the OneRoze.com site and/or the OneRoze services, and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the OneRoze.com site and/or the OneRoze services impossible or impractical.

7.2 OneRoze understands that it is under a legal duty to supply goods that are in accordance with the contract.


8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the OneRoze.com site and/or the OneRoze service from time to time. We will post any changes on the OneRoze.com site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the OneRoze services or OneRoze.com site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the OneRoze.com site and/or the OneRoze services for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the OneRoze.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.5 A person who is not a party to the agreement between you and us has no rights under the Indian Contract Act, 1872 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Intellectual Property

9.1 All other rights, including copyright, in this website are owned by OneRoze. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of OneRoze you may not modify, distribute or repost something on this website for any reason.

Shipping Policy

10.1 We are offering a nationwide shipping on most of our arrangements to any location in the India that BlueDart services.

10.2 All our arrangements will be packed by BlueDart and they will be responsible for any physical damage that may occur to your arrangement during the shipment.

10.3 For the nationwide shipping, we will ship your arrangements three days after your order has been placed and paid for or any other specific date that is specified that is after the three days lead time. We only guarantee shipping dates. We never guarantee the package delivery dates.

  1. Your arrangement will be shipped three days after your order has been placed and paid for or any other specified date that is after the three days lead time.

  2. We will ship your arrangement with the service that you choose at the check out provided by BlueDart. You will need to contact BlueDart if you need more information about their offered services and guidelines.

  3. We never guarantee an exact date and time for the delivery. You must chose the service that best matches your desired receiving date.

  4. Those dates are estimates and are never guaranteed by us.

  5. Under no circumstances we will issue a refund if your arrangement arrives late or early. The delivery dates are estimates provided by BlueDart and they are responsible for delivering the packages.

  6. If you would like more information on BlueDart’s terms and conditions, follow the link below: Click Here

10.4 We cannot guarantee that there will be no delays in the receiving date and time and will not be held accountable for them.

10.5 You will need to handle delayed and damaged packages directly with BlueDart since they are responsible for the packaging of our arrangements and prompt delivery.

10.6 We will include an insurance with every arrangements that we ship; however, you will be responsible for handling all the complications/problems directly with BlueDart.

10.7 Our flowers usually stay fresh from one to two weeks; nevertheless, we do not guarantee this and will not be liable for any damages, including if the flowers die during the shipping because of the shipping difficulties.

10.8 We will only guarantee the freshness of the flowers that are being shipped with the overnight service of BlueDart. BlueDart will still be liable for any physical damages that may occur.

10.9 You will be ordering our products at your own risk and we will not be held liable or issue refund in such case.

11 BlueDart will be packaging all our arrangements before the shipment and they will be liable if your arrangements get damaged during the shipment. You will need to contact them directly if you receive a damaged package.

11.1 We will send you a picture of how your arrangement looked like before it was shipped via BlueDart for all orders.

Social Media Terms of Use Policy

The following Terms of Use Policy applies to anyone accessing or posting to OneRoze social media sites or blog.
OneRoze social media sites are defined as the following,

Facebook: https://facebook.com/OneRoze.in

Twitter: https://twitter.com/OneRoze_IN

Instagram: https://instagram.com/oneroze_in/

General Social Media Terms of Use

  1. By using or accessing any of OneRoze social media sites, you agree to comply with this Terms of Use Policy as well as other engagement rules as defined by the individual social media platforms (e.g. Facebook Statement of Rights and Responsibilities, Twitter Terms of Use etc.).

  2. Posting on OneRoze Social Media Sites or Blog

  3. By posting to any OneRoze social media site, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload.

  4. You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith and that you have the right to post such content.

  5. You agree not to post any of the following:

    1. False, misleading or deceptive comments.

    2. Materials that contain confidential material or violate a third party’s right of privacy

    3. Any photos or comments that include or depict profanity, pornography, threats, hate speech, incite violence,, personal attacks, illegal statements or unsafe practices

    4. Content attempting to impersonate someone else including, but not limited to, customers, clients, OneRoze employees, member florists, suppliers, partners or other community members.

    5. Unauthorized commercial communications (spam).

    6. Viruses or other malicious codes

  6. By posting to any OneRoze social media site, you agree to be respectful to other community members as well as OneRoze community management team.

Content Moderation

  1. OneRoze reserves the right to moderate content posted on its social media sites.

  2. Any posts not in line with this Terms of Use Policy will either be deleted or not posted, as determined solely by OneRoze, at the sole discretion of OneRoze.

  3. Reserves the right to remove or report any posts, which could be deemed inappropriate or offensive.

  4. Repeated violations of this Terms of Use Policy may result in a user being banned or blocked from OneRoze social media sites and reported to the appropriate social media platforms.

  5. Any threats made against individuals or property will be reported to the police.

Privacy Protection

  1. Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and may be around for a long time, so carefully consider what you post.

  2. Do not post personal or sensitive information about yourself or others, including bank account information, information that may be used to locate yourself or another, or information which could otherwise be deemed to constitute an invasion of another’s privacy.

Content and Copyright

  1. OneRoze assumes no liability for errors or omissions in any material on OneRoze social media sites.

  2. For any content you post on OneRoze social media sites, you warrant that it is your own original work or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that third party content and specifically grant to OneRoze a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.

Social Media Complaints Policy

  1. OneRoze welcomes feedback about its products and services. If you contact us about a complaint on OneRoze social media sites, you will be responded to by a member of the customer service team who will endeavor to reply to and resolve your complaint in a timely manner in accordance with OneRoze Customer Services Policy.

  2. OneRoze has a zero tolerance approach to customers who use abusive or threatening language and will take action to protect its online customer service team including removing offensive posts and reporting the user to the appropriate social media platforms and, if deemed necessary, the police.